Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi - Welcome to JustAnswer, I'm Paddy and I will be your technician.
Do you still need help with your Dyson?
I will wait just message me when you are ready
Hi - There are a number of possible causes for your issue.
If you have checked the hose and there isn't any obstruction, then turn you vacuum over and to the left by the stabiliser wheel you will see a spring clip which moves over a plastic tab (see attached photo spring to the left tab to the right)
Using a screwdriver gently lift the spring clip several times to loosen and lubricate with silicon spray.
This should resolve you issue.
I hope it helps.
Hi - Wynn bear with me for 10 minutes while I have a look
Hi - this repair sounds easier than it actually is.
Either side there is a little metal pin which runs along a channel, it can slip out of the channel and you will need to use a screwdriver to gently ease the stabiliser wheel out to get the pin back into the channel. This can happen either or both sides and the holes the pin can get stuck in.
I have attached another photo - sorry about the quality.
Hi - has there been any repairs to you vacuum recently?
If you lay the vacuum down on its front and try the recline how much movement do you have in the stabiliser wheels at the back?
Can you see from either side (front or back ) anything obstructing the red paddle?
So the stabiliser wheels have some movement, the paddle moves freely that leaves something obstructing the hinge itself I assume there is not any obvious broken plastic around that area.
To help further I would need it on a bench in front of me to have eyes on.
I wish I could be more help.
They are pretty easy to strip down - but a bit involved to explain through messages, I would suggest that if you are going to remove parts.
Unfortunately there aren't any detailed reference manuals apart from the user manual which came with the vacuum.
There are videos of the machines being dismantled on Youtube link to one below, others are available.