Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation programme and would be very grateful for your understanding. The telephone service is provided automatically by the system, you only need to accept it when you need it. Unfortunately I cannot make a phone call, but if you wish - another expert could do it for you. I will try to help you as much as possible via chat.
I am sorry you have been confronted with this problem!
There are several reasons for such a mistake. It could be that the drainage pump is blocked. It could be that the drain hose is blocked. It is also possible that the inlet valve is faulty and defective. It is very difficult to define remotely what could be faulty or what is in the fault. Have you already checked the floor below to see if there are any leaks? Do you have water spots at the bottom of the floor?
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Yes please check the floor first. There must be no water spots at the bottom of the floor. If the appliance is leaking then the Aqua stop may also be triggered. In this case the pump can run but the new water supply is always interrupted.
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