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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3839
Experience:  18+ years experience as Appliance Tech.
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Fridge section is no longer keeping cool. Seems to have

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Fridge section is no longer keeping cool. Seems to have failed in past 24 hours
JA: What's the brand and model of your fridge? How old is it?
Customer: Fridge too hot! Integrated fridge freezer, about 7 years old.
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: Became noisy yesterday. Temperature seems to have risen overnight. Tried adjusting temperature dial, but the inside of fridge is virtually room temperature now
JA: Anything else we should know to help you best?
Customer: freezer seems to be working, but not as well as usual. Repair or replace?

Good afternoon,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its make and complete model number.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 5 days ago.
AEG model number SCT51800S0

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 5 days ago.
Customer: replied 5 days ago.
Online is fine

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance. The noise that you hear may be coming from

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor (£40) and/or defrost heater element (£45) to resolve the issue.

Customer: replied 5 days ago.
Will give it a shot ( guess contents will be ruined ) . Thank you

You may try this after you have used most of the products.

I am glad, I could help. You're welcome.

If you have any further questions, please do not hesitate to ask!

I hope you have a great day.

It has been my pleasure to assist you!

KevinWhiteJA and other Appliance Specialists are ready to help you