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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3828
Experience:  18+ years experience as Appliance Tech.
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Fabric softener does not desolve in my washing machine the

This answer was rated:

JA: Hi. How can I help?
Customer: Fabric softener does not desolve in my washing machine the washing machine is new it didn't work since the beginning
JA: Is your washer top or front loading? How old is it?
Customer: it is very new, I moved in into rented apartment in July and it could be bought in July, June not sure what is the difference the fabric container is on the right side
JA: How long has this been going on with your washer? What have you tried so far?
Customer: I have tried to clean everything even though it was clean as it's new. I tried with all functions (cotton, wool etc) and it doesn't work at all
JA: Anything else we should know to help you best?
Customer: I noticed that there is water coming into pre wash and wash containers, but it's not coming in the fabric softener container. is this even right to be like this?

Good evening,

Welcome to

My name is ***** ***** I will assist you today!

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that must be.

Please provide its make and complete model number (from the label/rating plate inside the door)

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and we can continue via chat.

If you want phone support, please let me know and another expert may pick it up.

Customer: replied 2 days ago.
Good evening, number is ***** 71460 NW
Customer: replied 2 days ago.
I don't want a phone support

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 2 days ago.
no problem, take your time

If the machine is under warranty (1 year) then it is better to contact Zanussi and get it repaired under warranty.

Opening the appliance will void off warranty.

However, if it is not under warranty then please try this:

You will have to unplug the appliance and pull it out.

Then remove the top off and locate the pressure switch with thin hose attached to it.

Remove this hose and blow through it, make sure it is not clogged.

Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Also clean the hose that goes from dispenser to the drum, make sure it is not clogged.

This VIDEO will give you an idea on how it’s done.

Reconnect everything and plug it back, problem should be solved.

Please let me know how it goes.

If you have any further questions, please do not hesitate to ask!

I hope you have a good evening.

It has been my pleasure to assist you!

Customer: replied 2 days ago.
thank you for your answer. it is under warranty so I will contact them directly
Customer: replied 2 days ago.
have a good evening

I am glad, I could help.

You're welcome and Good Luck.

KevinWhiteJA and other Appliance Specialists are ready to help you