Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please allow me a few minutes to check it's schematics and then type the answer.
I am afraid, I am not available for phone call and we can continue via chat.
Please unplug the appliance and remove the bottom front flap. Keep some beach towels and shallow container under the filter. Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged. Now, with your fingers check if impellor rotates. Then you will see a pull tab next to the filter, pull it to open the door. Now, reconnect everything and plug it back. Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement. Please let me know how it goes.
Have you seen any error codes ?
Can you give a good bang with back of your fist on the door two three times and see if it works. Have you tried wire or credit card as well to open it ?
Sorry what won't move with pliers ?
Have you removed the top off the appliance ? If not unplug it and remove the top off then use a coat hanger to pull the lock to open it.
Depending on the model number if it does not have any screws it may simply slide and then you can pull it out/
OK, please let me know how it goes.
Please check this VIDEO, if any of these won't help I am afraid you will have to pry it off to open it.
You're welcome and Good Luck. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.