How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tim Cooke Your Own Question
Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1376
Experience:  Owner at Self-employed
Type Your Appliance Question Here...
Tim Cooke is online now

I have a broken iron - DG8960 G0 Silence Steam, generator

Customer Question

I have a broken iron - DG8960 G0 Silence Steam, generator iron. I was wondering if you could help me get it fixed. Having looked on your website the registered fixers are too far away.
JA: What's the brand and model of your iron? How old is it?
Customer: Rowenta Silence Steam DG8960 G0 - exactly 5 years old
JA: What have you tried so far with your iron?
Customer: empltied the calc section & rinsed with clean water. Used the steam to blast any away from the soleplate - there was some scale evident but now seems to be gone. The iron was sending water out with the steam, this got worse the longer i used it & now the soleplate is cool & there is no steam = broken.
JA: Anything else we should know to help you best?
Customer: I live 5 miles away from Slough - near Maidenhead
Submitted: 16 days ago.
Category: Appliance
Expert:  Tim Cooke replied 16 days ago.

Good afternoon, and welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today. There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.

I will just review your question and hopefully will be able to reply with the information you need.

Expert:  Tim Cooke replied 16 days ago.

The pragmatic way forward is to send your steam iron to be serviced/repaired. The UK service centre contact details are as follows:

Staffords Ltd

Overbrook Court,
Overbrook Lane,
Knowsley Business Park

Liverpool, L34 9FB

Email address: *****@******.***

Tel: 0345(###) ###-####/strong>

Customer: replied 3 days ago.
Thank you, ***** ***** this company online too & have sent it for mending.