Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Have you seen any error codes/flashing lights ?
I am afraid, I am not available for phone call and we can continue via chat.
OK Colin, so when you open the door does the power come back on and it goes blank only when you close the door ?
Sorry was away for few minutes. If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
OK, I am afraid the latch is faulty and will need replacement. Please check this IMAGE (part#307) is the door latch. You may leave it unplugged for few hours and see if you are able to open the door. If not then you will have to unplug the appliance and remove the top off the microwave, then replace the latch. The part is available here for £90 + repair charges (£99 if you get it done by Neff).
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You may click on the above URL to order the part from Neff. I have not accepted the phone call so I think you will not be charged.