How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4021
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a washer drier all the lights are flashing does this

Customer Question

I have a washer drier all the lights are flashing does this means the pump is blocked
JA: What happened just before your washer-dryer displayed this message?
Customer: It wouldn’t spin out
JA: How long has this been going on with your washer-dryer? What have you tried so far?
Customer: emptied the filter at the front of it could the pump be blocked further up
JA: Anything else we should know to help you best?
Customer: no I don’t think so
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its complete model number (from the label/rating plate located inside the door).

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 12 days ago.
WDL560 HOTPOINT washer drier
Customer: replied 12 days ago.
Ok
Customer: replied 12 days ago.
What do you think it could be ?
Customer: replied 12 days ago.
Am I still connected?
Expert:  KevinWhiteJA replied 12 days ago.

Thank you for the model number. If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 12 days ago.

When all lights flash, which one of the vertical lights remain lit ?

Customer: replied 12 days ago.
I’ve re started it no water is going in a little bit then it stopped the first light was on and the door lock
Expert:  KevinWhiteJA replied 12 days ago.

You have to check the lights above the start button, number the lights with 1 at the bottom. Which numbers are lit?

Customer: replied 12 days ago.
The door lock button with the key the very top one
Customer: replied 12 days ago.
The lights that were flashing where the ones going horizontal super wash extra rinse mini load slow spin
Expert:  KevinWhiteJA replied 12 days ago.

That is a door lock error which indicates door interlock is faulty and will need replacement. The part is available for £25 + repair charges, to order the part please CLICK HERE. If you want to replace it yourself, this VIDEO will give you an idea on how the replacement is done.

Expert:  KevinWhiteJA replied 12 days ago.

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.

Customer: replied 12 days ago.
Thank you
Expert:  KevinWhiteJA replied 12 days ago.

You're welcome and Good Luck.