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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3993
Experience:  18+ years experience as Appliance Tech.
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We have recently moved and our zanussi oven zHQ575X is not

Customer Question

We have recently moved and our zanussi oven zHQ575X is not heating up , can you advice how we switch it on
JA: Is your Zanussi oven gas or electric? How old is it?
Customer: electric , house is 15 years old but oven looks new
JA: How long has this been going on with your Zanussi oven? What have you tried so far?
Customer: turned both main oven dials on ,lived here3 week
JA: Anything else we should know to help you best?
Customer: top oven works ok
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good evening,

Welcome to, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please allow me a few minutes to check it's schematics and then type the answer.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 9 days ago.
3 weeks
Expert:  KevinWhiteJA replied 9 days ago.

Sorry for the long wait. This indicates oven temperature sensor (thermostat) is faulty and will need replacement. The part is available for £29 + repair charges, to order the part please CLICK HERE. If you want to replace it yourself, this VIDEO will give you an idea on how the replacement is done.

Expert:  KevinWhiteJA replied 9 days ago.

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with today. It has been a pleasure to assist you, have a great evening.

Customer: replied 8 days ago.
Thankyou for your answer , we cannot replace the part as both are dis abled
Customer: replied 8 days ago.
Please cancel our subscription
Expert:  KevinWhiteJA replied 8 days ago.

I understand, You're welcome and Good Luck.

Customer: replied 3 days ago.
I think the cost should be explained first
Expert:  KevinWhiteJA replied 3 days ago.

I am afraid I do not deal in payments, please contact support if you require assistance regarding payments.