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Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1374
Experience:  Owner at Self-employed
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A new challenge. We have a Remeha Tzerra Ace - wall hung gas

Customer Question

Hi all, a new challenge. We have a Remeha Tzerra Ace - wall hung gas boiler - showing an error code I cannot find online. Any advice on meaning and resolution could be great. Error = E04.10I have no idea how to use it, but my partner has conducted a reset. Thanks in advance.
Submitted: 14 days ago.
Category: Appliance
Expert:  Tim Cooke replied 14 days ago.

evening, and welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today. There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.

Please could you tell me the G.C. number of your Remaha boiler?

Customer: replied 14 days ago.
Not sure where that is, but it's 24C
Customer: replied 14 days ago.
Tricky to call as I am in Serbia
Expert:  Tim Cooke replied 14 days ago.

OK. E04.10 probably means that the boiler has detected 5 unsuccessful burners starts. This could be caused by one of the following:

1. No gas supply;
2. Gas valve faulty;
3. Ignition transformer failure;
4. Ignition lead or earthing fault;
5. PCB faulty.

Customer: replied 14 days ago.
Ok - no idea, which. Anything we can do to reset or restart?
Expert:  Tim Cooke replied 14 days ago.

Power off the boiler, wait at least 10 seconds, and power on again.

It would be interesting to know if the boiler goes into ignition and you hear any clicking, or whether it fails without sparking.

Customer: replied 14 days ago.
Well, we think we have determined an absence of gas supply. Will update. Thanks!
Expert:  Tim Cooke replied 14 days ago.

That would be the least costly outcome :-)

I shall await your news with curiosity...