Appliance Repair Questions? Ask a Technician for Answers ASAP
Good evening, and welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today. There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.Is the circle_padlock symbol flashing?
Is it flashing fast or slowly?
Hm. This is a problem with either the water level sensor or the PCB itself. If you feel like opening up the machine, with the power off, it's worth checking that all the connectors to the PCB are on securely.
Bosch calls it an Operating Module". Click here to see this exploded diagram - see item 0103.
The trouble with rattling noises is that they can be caused by anything from a loose button to a loose component. However, I doubt a loose component because the machine would misbehave consistently, whereas you appear to have an intermittent symptom. Do you have any young children who might have dropped an object into the soap dispenser tray?To stand any chance of getting at an object in the outer drum, you'll have to remove the door seal.If the machine is still within its warranty period I'd get Bosch to attend and fix it. If outside warranty you can still book a fixed-price repair. But I would check all the connectors first, as mentioned.
Intermittent was probably the wrong word, but I was referring to the false high water level indication.If you power off and withdraw the machine, then remove the door seal and tip the machine forward, you can rotate the inner drum by hand and see if you can catch sight of the mystery object.
Were those several faults fixed?I have to go to bed now, but I'll send you some information tomorrow.
I would go with the engineer's recommendation to fit a new NTC sensor.Regarding the door seal, it's faster to explain the method via the following video. Please watch it and ask any questions that you have.https://www.youtube.com/watch?v=yhpBQTPmyNs
I can't speak for Bosch, but my gut feel is that they are unlikely to replace the machine. Of all the manufacturer's, this is one of the few that put a lot of effort into designing a machine that's maintainable.Having said that, if you're reaching the end of the warranty period then act promptly if the machine isn't behaving perfectly after the next visit - don't put up with anything that's erratic. Make it clear to the attending engineer, in a nice way, that you're patience is being tested, and seek their opinion about the probably of getting a fault-free machine.
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