Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its complete model number (starts with E nr, from the label/rating plate located inside the door).
I am afraid, I am not available for phone call and we can continue via chat.
Thank you for the model number. If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Does it turn off after few seconds even when you select convection or grill ?
Thank you. This indicates an issue with the High voltage circuit of the appliance. I believe the magnetron is faulty and will need replacement. When you turn on the Microwave it starts and then magnetron kicks in however, if control detects magnetron has not started to heat it will turn itself off or even trip the circuit. When magnetron is faulty usually the Invert board is replaced as well. The parts are available for £121 (Magnetron)+ £127 (Power module) +repair charges (£99 if you book Siemens). Looking at the age of this appliance and cost of repair, it is better to buy new one then to spend this amount on repairs. Sorry about the bad news.
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