Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide complete model number for your Neff hob, how old is it ?
I am afraid, I am not available for phone call and we can continue via chat.
Thank you for the model number. Do you see a number as well ? Backwards 9 and 3 or something else ?
Yes as advised earlier: I am afraid, I am not available for phone call and we can continue via chat. Those are automated adverts sent by the website and not by me.
Thank you. If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Please try this: Leave it unplugged for around 15 minutes, then press and hold the START button (main switch on the hob) and the b button together. Keep them held in and plug it back, let go off these buttons after around 15 seconds. Please let me know if the appliance will reset.
OK, if that won't help then I am afraid main control board is faulty and will need replacement. You're welcome and Good Luck. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask!I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.