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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3992
Experience:  18+ years experience as Appliance Tech.
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My mum has a LG TV and all of a sudden is experiencing

Customer Question

Hi. My mum has a LG TV and all of a sudden is experiencing horizontal lines and static noise, but just on 4 channels. How can I fix it for her?
JA: Do you know the model of your LG appliance? How old is it?
Customer: Mmmm I don’t at present....it’s about 2 years old and about 40’’
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: 2 weeks...... I have unplugged, I have retuned again on Auto tune a d turned off every other device in her home, but to no avail.
JA: Anything else we should know to help you best?
Customer: Not that I can think of
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Good morning,

Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its complete model number.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 7 days ago.
43LJ5694V
Expert:  KevinWhiteJA replied 7 days ago.

Thank you for the model number. If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 7 days ago.

You may CLICK HERE and follow the steps to factory reset the TV. However, if the problem is still there then leave it completely unplugged for around 4 hours and it should solve the issue. If the issue is still there then I am afraid the problem is either with cable and/or main board that is faulty and will need replacement.

Expert:  KevinWhiteJA replied 7 days ago.

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.