How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3978
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a brand-new seven day old HOTPOINT ULTIMA S-LINE RD

Customer Question

I have a brand-new seven day old HOTPOINT ULTIMA S-LINE RD 1076 JD WASHER DRYER After he finishes the spin cycle the clothes is stuck to the drum and during the drying cycle it makes a funny noise sounds like a pressure washer on standby
JA: Do you know the model of your Hotpoint washer-dryer?
Customer: RD 1076 JD WASHER DRYER
JA: How long has this been going on with your Hotpoint washer-dryer? What have you tried so far?
Customer: I have tried everything
JA: Anything else we should know to help you best?
Customer: It’s making a weird sound during the drying cycle
Submitted: 5 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 5 days ago.

Good afternoon,

Welcome to, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please allow me a few minutes to check it's schematics and then type the answer.

I am afraid, I am not available for phone call and we can continue via chat.

Expert:  KevinWhiteJA replied 5 days ago.

It seems the belt has snapped or is worn out. As the appliance is still under warranty, it will be better to contact Hotpoint at 0370(###) ###-####to book repair. Opening the appliance and doing it yourself will void off warranty. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with today. It has been a pleasure to assist you, have a great day.