How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3987
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a customer with a ATAG hob HG9711CB1H/A1 serial

Customer Question

Hi I have a customer with a ATAG hob HG9711CB1H/A1 serial no10031A30 and I require a new ignition assmbly
JA: Is your hob gas or electric? How old is it?
Customer: Gas
JA: How long has this been going on with your hob? What have you tried so far?
Customer: Broken ignition button
JA: Anything else we should know to help you best?
Customer: need new assembly
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good morning,

Welcome to, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its complete and correct model number as I am unable to pull up anything with this number.

I am afraid, I am not available for phone call and we can continue via chat.

Expert:  KevinWhiteJA replied 5 days ago.

Good evening,

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps. Please CLICK HERE to order the parts for your appliance. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with today. It has been a pleasure to assist you, have a great evening.

Customer: replied 5 days ago.
They are the correct model and serial numbers
Expert:  KevinWhiteJA replied 5 days ago.

OK, please read my previous message.

Customer: replied 3 days ago.
Thank you
Expert:  KevinWhiteJA replied 3 days ago.

You're welcome and Good Luck.