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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4000
Experience:  18+ years experience as Appliance Tech.
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I have mono bx oven was working fine I did switch it off

Customer Question

I have mono bx oven was working fine I did switch it off then a while later tryed to switch it on again but this time the light inside the switch flekered but no power
JA: Is your bxx oven gas or electric? How old is it?
Customer: Electric
JA: How long has this been going on with your bxx oven? What have you tried so far?
Customer: I opened the front panel fuse inside it is ok
JA: Anything else we should know to help you best?
Customer: This is the first time happen like this
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Good evening,

Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its make and complete model number (from the label/rating plate located inside the door).

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 7 days ago.
Can we do that tomorrow as iam not at the premises to provide all informations you may need
Expert:  KevinWhiteJA replied 7 days ago.

OK sure no problem. You may leave it unplugged and then try to reset the clock, it should work however, if it remains completely dead then I am afraid the clock is faulty and will need replacement. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great evening.

Customer: replied 7 days ago.
I dont know what clock you are talking about, there is no power at all coming to the oven, nay be there is a fuse need to be replaced or some other issue, but not a clock.
Expert:  KevinWhiteJA replied 7 days ago.

OK, if you have not checked the plug fuse then that is the first thing to check. Anyways, please get back with its model number tomorrow and I will assist you further.

Customer: replied 7 days ago.
OK
Expert:  KevinWhiteJA replied 7 days ago.
Thank you.