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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4044
Experience:  18+ years experience as Appliance Tech.
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My LG dishwasher is showing an error message 'AE', will not

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My LG dishwasher is showing an error message 'AE', will not work and makes a little tune. What might be wrong
JA: What device or product does this involve?
Customer: LG dishwasher
JA: What LG product do you have?
Customer: An LG Dishwasher serial number 306KWNM D14287
JA: What have you tried so far with your LG product?
Customer: Unplugged the machine for 30 seconds then re-connected and put suction on the waste pipe.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Only that there is no water on the ground under the machine

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 13 days ago.
Hi Pete, is this a case of machine being too clever. Is this likely to be a circuit board problem or a mechanical one?

The AE error code indicates that the dishwasher is leaking.

This error often occurs due to excessive foaming in the tub.

Is it possible that too much detergent was put into the machine, causing it to foam excessively?

Customer: replied 13 days ago.
Please call tomorrow after 10.00am. Thanks

Good morning,

Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately.

I am afraid, I am not available for phone call and we can continue via chat.

AE in your LG Dishwasher indicates water has leaked in the base of appliance and activated the anti-flood device. You will have to unplug the appliance and pull it out. Then tip it backwards by around 45 degrees so excess water drains off completely. After this is done, check the drain hose where it connects to house drain and make sure it is not clogged. Then clean the mesh filter from inside and make sure it is not blocked. Reconnect everything and plug it back. Select any program, it should work however, if the problem occurs again you will have to check what is causing the leak.

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.

OK

Customer: replied 9 days ago.
Thanks for this solution. It worked perfectly and the dishwasher is up and running again.

You're welcome and Good Luck.

My goal is to provide you with excellent service.

If there is anything else I can help you with, please let me know.

If you have any follow-up questions, please don't hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4044
Experience: 18+ years experience as Appliance Tech.
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