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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4016
Experience:  18+ years experience as Appliance Tech.
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My whirlpool ceramic hob will not work. I switched it on at

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My whirlpool ceramic hob will not work. I switched it on at the wall and the number 8 appears but it will not switch on.
JA: Is your Whirlpool hob gas or electric? How old is it?
Customer: electric ceramic 17 years old.
JA: How long has this been going on with your Whirlpool hob? What have you tried so far?
Customer: just happened, yesterday. I have tied the unlock but no change.
JA: Anything else we should know to help you best?
Customer: No. What advice? is 8 an error code?

Good morning,

Welcome to, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please allow me a few minutes to check it's schematics and then type the answer.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 7 days ago.
fine, Kevin, I look forward to your response. Regards John
Customer: replied 7 days ago.
I prefer chat for the time being.

Thank you. This indicates control board fault. I am afraid the main control board will need replacement. Are you willing to carry out repair yourself ?

My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with today. It has been a pleasure to assist you, have a great day.

Customer: replied 6 days ago.
Thanks for your analysis. We will replace it.

You're welcome and Good Luck.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 days ago.
I have now ordered a new hob. Thanlk you for your help, Kevin. All the best, John.

You're welcome and Good Luck John.