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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4000
Experience:  18+ years experience as Appliance Tech.
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I have an Electrolux washing machine.Sorry I don't know

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I have an Electrolux washing machine.Sorry I don't know which model.I tried to start a wash but it says error.
JA: What device or product does this involve?
Customer: Electrolux washing machine
JA: What Electrolux product do you have?
Customer: I only know its a washing machine
JA: What have you tried so far with your Electrolux product?
Customer: pressing the start button
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I am a tenant and I don't have instruction manual

Good morning,

Welcome to, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Please provide its complete model number (from the label/rating plate located inside the door).

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 5 days ago.
I can't find the model number.WHich door?
Customer: replied 5 days ago.
As I said I am a tenant.My landlord has not provided a manual for the washing machine

OK and what is the error code ?

Customer: replied 5 days ago.
There is no code,and it seems ok now thanks.

OK, You're welcome and Good Luck. If the issue appears again please clean the drain pump filter. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with today. It has been a pleasure to assist you, have a great day.

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