Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today. I am sorry to hear you are having trouble with your appliance. Hopefully, we will resolve this immediately. Have you seen any error codes as well ?
I am afraid, I am not available for phone call and we can continue via chat.
Thank you. Can you unplug it and pull it out to clean it ?
OK, please check this picture
To access these parts you will have to unplug it and remove the side panels, then check part#425 (water inlet) and make sure that plastic tank is not clogged. Then clean part#430 (safety system) to ensure it is not clogged. Then reconnect everything and please let me know how it goes.
You're welcome and Good Luck. My goal is to provide you with excellent service. If you have any further questions, please do not hesitate to ask! I hope you enjoyed your experience with justanswer.com today. It has been a pleasure to assist you, have a great day.
Sorry was away for sometime. Yes the water inlet tank should not be clogged. Have you accessed both parts and cleaned them ?
Use a small vacuum cleaner to suck the gunk from plastic tank or you can remove the hose from bottom and flush it with water to clean it. You do not have to take out anything, just clean everything and then reconnect to check if it makes any difference. Please let me know how it goes.
Well, that is how it is done, if you have cleaned everything else then reconnect and try again. Please let me know how it goes
Sorry was not online when you sent the message yesterday. Usually you do not get your small hoover inside that tank to pull the gunk. You can simply pull it out from the outlet after removing the hose. Now as it is not working, everything is cleaned already and when you close the door it wont even start to fill/drain, this indicates an issue with the control board. I am afraid the control board is faulty and will need replacement.
Yes another reason why I believe it is the control board.
Btw, you have also tested the aquastop as sometimes if that is faulty the appliance will not even start and lights will flash. it is part#512 in this IMAGE. The control module is available for £97 + repair charges, to order the part please CLICK HERE. If you want to replace it yourself, this VIDEO will give you an idea on how the replacement is done.