How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James Your Own Question
James, Handyman
Category: Appliance
Satisfied Customers: 6914
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
Type Your Appliance Question Here...
James is online now

I have a KMC510 mixer and the dough hook has stopped

Customer Question

I have a KMC510 mixer and the dough hook has stopped spinning when under pressure
JA: Who makes your mixer? How old is it?
Customer: Kenwood approx 7 years
JA: How long has this been going on with your Kenwood mixer? What have you tried so far?
Customer: just now nothing so far
JA: Anything else we should know to help you best?
Customer: the Mixer mechanism on top is still working ok, it’s just the dough hook etc
Submitted: 19 days ago.
Category: Appliance
Expert:  James replied 19 days ago.

Hello and welcome to JustAnswer!
This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today

Sorry to hear your appliance is having issues, please stand by while I find the answer for you, this is not an immediate service however I will try and respond as soon as possible.
Does it feel loose when you rotate the hook by hand?

Customer: replied 19 days ago.
a little. It rotates normally until under pressure and then stops
Expert:  James replied 19 days ago.

Its likely the gearbox is slipping you can source a replacement gear here for around £70.

If you have further questions, please do not hesitate to ask them!
My goal is to offer you the best possible experience!
If you need further assistance, please use the answer box below and let me know. It has been a pleasure to be of service to you!

Customer: replied 19 days ago.
Thanks - do you have any instructions?
Expert:  James replied 19 days ago.

These units all strip down in the same way, have a look at the video here.