Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
The telephone service is provided automatically by the system, you only have to accept it when you need it.
Unfortunately, I cannot make a call, but another expert can do it for you if you wish. I will try to help you as best I can via chat.
I'm sorry you faced this problem!
Can you describe the mistake better to me? Can you perhaps send me a photo of your control panel and display as soon as you have switched on the device so that I can see which symbols are flashing or lit. Photos you can attach below the right side of the text box.
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
Sincerely yours, Erdal
Okay then the door contact switch is ok. Have you opened the service flap at the bottom and checked that the pump can move freely?
Okay, but did you also check the pump? If you look inside the hole there is an impeller which must be free to move. Did you check that?
Yes, that is exactly what I mean is it freely movable?
What happens if you only start the program spin and drain now?
Okay, doesn't even the drain pump run when it starts? Usually when you start a machine the door is told to lock, then the drain pump is started and then the drum moves.
Okay then I am really very sorry but your control board does not respond or the door contact switch is not working. Please check again if the door is locked. Try to start a programme and check if the door is locked.
Have you checked it? Please give me a feedback if the door is locked As soon as you start a programme.
Okay if the door is locked then only the drain pump or the motor remains. One of them does not react. It must be opened once professionally and replaced if necessary. You have to check once the drain pump power supply if it is controlled by the parking place board. Do you have the possibility to check the device?
Okay, if you are ready and willing to do this and need information I am at your disposal. In any case I would like to help you.
I wish you a good night for today. Stay well. I'll wait to hear from you.
Ok thank you too.
Sofies is glad that you made it. I hope that you will never have problems with the device again. For information now or in the future I am at your disposal.