How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tim Cooke Your Own Question
Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1488
Experience:  Owner at Self-employed
Type Your Appliance Question Here...
Tim Cooke is online now

My machine has power etc going to it but just won’t start on

Customer Question

My machine has power etc going to it but just won’t start on any program
JA: What's the brand and model of your appliance? How old is it?
Customer: Lindo 100 about 3/4 years
JA: How long has this been going on? What have you tried so far?
Customer: just last week . Tried pressing all the buttons
JA: Anything else we should know to help you best?
Customer: don’t think so
Submitted: 20 days ago.
Category: Appliance
Expert:  Tim Cooke replied 20 days ago.

Good morning, and welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today.

The first thing to do is turn off the power to the appliance and leave it for at least 1 hour. You need to turn off the power at the socket outlet, or isolator switch on the wall. After waiting, turn it back on again and see how it behaves, and let me know if it's still not responding.

There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.

Customer: replied 19 days ago.
Not made any difference unfortunately. Buttons still not responding on any wash setting
Expert:  Tim Cooke replied 19 days ago.

Please can you tell me the model number from the rating label?

Customer: replied 19 days ago.
Will get back to you as soon as possible with that
Customer: replied 19 days ago.
Zanussi ZWF71243W
Expert:  Tim Cooke replied 19 days ago.

Please could you confirm that your machine has a dial, not an LCD display?

Customer: replied 19 days ago.
It has a dial , just the washing time shows on small light up window
Expert:  Tim Cooke replied 19 days ago.

OK, sorry for the delay. Bear with me - I think I will have a suggestion.

Expert:  Tim Cooke replied 19 days ago.

Please try the following:

  • Turn the dial to off.

  • Press and hold down together the start button and the 'extra rinse' button.

  • While holding, turn the Programme Dial 1 ‘click’ clockwise to the first setting.

  • The lights ( or digital screen ) might flash - release the buttons (the lights might then scroll).

  • Now turn the dial a further 9 clicks clockwise.

  • Note the error code displayed.

  • Continue turning the dial clockwise till you get to off, then turn to any program and back to off.

Let me know if the behaviour isn't as per the above procedure.

Customer: replied 19 days ago.
No didn’t get error flash I’m afraid after 9 clicks
Expert:  Tim Cooke replied 19 days ago.

OK. I'm sorry to be the one to tell you, but either the control module (aka PCB) has failed, or there's a loose connection to it. The parts cost is around £71.

Customer: replied 19 days ago.
Ok thank you for your help will leave it at moment with everything going on !!
Expert:  Tim Cooke replied 19 days ago.

You're welcome. I understand :-)