Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.
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E18 indicates unbalanced and/or overload is detected.
As it is not working at all then the issue may be with belt that has snapped or worn out.
However, if the belt is fine then the issue is with the carbon brushes in the motor that are worn out and/or the motor that is faulty and will need replacement.
You may unplug it and pull it out.
Then remove the top off the appliance, check if the belt is intaact.
If the belt is fine then you will have to replace the carbon brushes.
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