How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4259
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

Afternoon, I have a Siemens warming drawer E number

Customer Question

Afternoon, I have a Siemens warming drawer E number B1630CNS1B/02 , Z number 508047. Flashing blue light appears and warming drawer and fan not working. Can I arrange for a service engineer visit please. Product is 5 years old. Stephen Carmichael
JA: How long has this been going on with your Siemens warming drawer? What have you tried so far?
Customer: Issue within last few weeks. I originally called British Gas Homecare engineer but after they arrived they then informed me that it was not covered by my policy as it’s a separate ap
JA: Anything else we should know to help you best?
Customer: Appliance
Submitted: 24 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 24 days ago.

Good afternoon Stephen,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Expert:  KevinWhiteJA replied 24 days ago.

Please check this IMAGE (part#203 is the coupling).

If this is faulty control detects the drawer is not closed hence, it keeps on flashing.

However, if that part tests fine then I am afraid the element will need replacement.

The parts are available here for £33 + repair charges (£99 if done by Siemens).

Alternatively, you may contact Siemens at 0344(###) ###-####to book repair.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 24 days ago.
Drawer does not always close. I have switched it on and drawer appears to be closed but blue light is still flashing.
Expert:  KevinWhiteJA replied 24 days ago.

Yes that coupling is faulty and will need replacement.

Customer: replied 24 days ago.
Do I need to contact Siemens to organise the repair or is an alternative local service available via your service?
Expert:  KevinWhiteJA replied 24 days ago.

I am afraid we do not provide home repair and yes you may contact Siemens to book repair.

Customer: replied 24 days ago.
Ok, thank you
Expert:  KevinWhiteJA replied 24 days ago.

I am glad, I could help. You're welcome and Good Luck.