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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4230
Experience:  18+ years experience as Appliance Tech.
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The fabric conditioner won’t rinse into the machine during

Customer Question

The fabric conditioner won’t rinse into the machine during wash programm
JA: What's the brand and model of your appliance? How old is it?
Customer: beko vn74155lw
JA: How long has this been going on with your Beko appliance? What have you tried so far?
Customer: age ???
JA: Anything else we should know to help you best?
Customer: attempted to unblock by pouring hot water down also tried washing machine cleaner
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good afternoon,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Expert:  KevinWhiteJA replied 19 days ago.

Please try this to solve the issue:

You will have to unplug the appliance and pull it out.

Then remove the top off the appliance and locate the pressure switch with thin hose attached to it.

Now, remove this hose and blow through it, make sure it is not clogged. Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Also clean the hose that goes from dispenser to the drum, make sure it is not clogged.

This VIDEO will give you an idea on how it’s done.

After you have cleaned everything then reconnect and plug it back, problem should be solved. Please let me know how it goes.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 19 days ago.
How do I cancel my prepayments
Expert:  KevinWhiteJA replied 19 days ago.

For payments please contact JA support as I can only provide technical information and do not deal in payments.