Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.
So no matter what program you use, it blows the fuse ?
You may see automated adverts for phone support sent by website.
I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.
OK, please provide its PNC number.
Is it completely dead ?
It starts with 9... and is located on the label inside the door.
Please read my previous message and do you see anything on the clock ?
Have you tried to reset the clock ?
OK, please leave it unplugged for around 10 minutes then plug it back and reset the clock.
Yes, I am here now.
Thank you for the PNC number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
I am afraid this indicates the Dual control thermostat is faulty and will need replacement.
As this is a gas appliance, it is recommended that repair is carried out by gas safe engineer.
Please check this image (part#259 is the thermostat).
The part is available for £114 + repair charges.
However, you may contact Zanussi and book a fixed price repair.
My goal is to provide you with excellent service.
If you have any follow-up questions, please do not hesitate to ask!
I hope you enjoyed your experience with justanswer.com today.
It has been a pleasure to assist you, have a wonderful day.
Well, its tripping and the part is faulty hence, only replacing the part can solve the issue.
If you want to replace it yourself, you will have to unplug it and remove the top off then remove the rear then replace the thermostat.
If there is anything else I can help you with, please let me know.