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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4227
Experience:  18+ years experience as Appliance Tech.
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My cooker won’t ignite, I can use the top but not the ovens

Customer Question

My cooker won’t ignite, I can use the top but not the ovens by using a lighter
JA: What's the brand and model of your oven? How old is it?
Customer: zcg6330xa about 4 years old
JA: How long has this been going on with your oven? What have you tried so far?
Customer: about a month I have changed the fuse which blew again
JA: Anything else we should know to help you best?
Customer: i have disconnected the wires at the back of the cooker
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

So no matter what program you use, it blows the fuse ?

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 17 days ago.
I can ignite the hob with a lighter but not the ovens
Expert:  KevinWhiteJA replied 17 days ago.

OK, please provide its PNC number.

Expert:  KevinWhiteJA replied 17 days ago.

Is it completely dead ?

Customer: replied 17 days ago.
What is pnc
Expert:  KevinWhiteJA replied 17 days ago.

It starts with 9... and is located on the label inside the door.

Customer: replied 17 days ago.
What is pnc I don’t want to pay more money
Expert:  KevinWhiteJA replied 17 days ago.

Please read my previous message and do you see anything on the clock ?

Have you tried to reset the clock ?

Customer: replied 17 days ago.
00
Customer: replied 17 days ago.
Nothing on the clock blank
Expert:  KevinWhiteJA replied 17 days ago.

OK, please leave it unplugged for around 10 minutes then plug it back and reset the clock.

Customer: replied 17 days ago.
I can’t reset the clock it is just black
Customer: replied 17 days ago.
Are you still there
Expert:  KevinWhiteJA replied 17 days ago.

Yes, I am here now.

Thank you for the PNC number.

Expert:  KevinWhiteJA replied 17 days ago.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 17 days ago.
Thanks
Expert:  KevinWhiteJA replied 17 days ago.

Thank you.

I am afraid this indicates the Dual control thermostat is faulty and will need replacement.

As this is a gas appliance, it is recommended that repair is carried out by gas safe engineer.

Please check this image (part#259 is the thermostat).

The part is available for £114 + repair charges.

However, you may contact Zanussi and book a fixed price repair.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 17 days ago.
Nothing solved
Expert:  KevinWhiteJA replied 17 days ago.

Well, its tripping and the part is faulty hence, only replacing the part can solve the issue.

If you want to replace it yourself, you will have to unplug it and remove the top off then remove the rear then replace the thermostat.

If there is anything else I can help you with, please let me know.