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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4232
Experience:  18+ years experience as Appliance Tech.
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My shoppingno WMAQF621, my hotpoint washing machine model no

Customer Question

Hi
JA: Hi. How can I help?
Customer: Hi
JA: Hi. How can I help?
Customer: My shoppingno WMAQF621
JA: Who makes your appliance? How old is it?
Customer: Hi my hotpoint washing machine model no WMAQF621 Aquarius plan noFB20025693 the drum is not moving.
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: I can hear it trying to tick over but drum not responding.
JA: Anything else we should know to help you best?
Customer: Just need a repair thanks
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please tell me if you have seen any error codes or flashing lights ?

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 20 days ago.
Hi
It's been like this since saturday
Customer: replied 20 days ago.
No just type
Customer: replied 20 days ago.
Just continue via chat
Customer: replied 20 days ago.
What's going on I am not paying £16
Expert:  KevinWhiteJA replied 20 days ago.

Certainly, have you tried to clean the drain pump.

Expert:  KevinWhiteJA replied 20 days ago.

I already told you about the phone call, please read it again:

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 20 days ago.
No what's that got to do with the drum not moving
Expert:  KevinWhiteJA replied 20 days ago.

Well sometimes if the drain is clogged the appliance will not even start as the control thinks previous cycle has not completed.

Customer: replied 20 days ago.
Ok we're is the drain pump
Expert:  KevinWhiteJA replied 20 days ago.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Expert:  KevinWhiteJA replied 20 days ago.

If that won't help then I am afraid this indicates an issue with the belt that has snapped and/or the motor that is faulty.

If you have insurance then please contact the service provider and get it replaced.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 20 days ago.
Ok thank you
Expert:  KevinWhiteJA replied 20 days ago.

You're welcome and Good Luck.