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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4243
Experience:  18+ years experience as Appliance Tech.
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Beko washing machine showing e18 error and display seems

Customer Question

Beko washing machine showing e18 error and display seems stuck ?
JA: Is your Beko washer top or front loading? How old is it?
Customer: Front loading probs 10years
JA: How long has this been going on with your Beko washer? What have you tried so far?
Customer: Only this am have tried reset get the display up but then it seems to be frozen
JA: Anything else we should know to help you best?
Customer: No
Submitted: 22 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 22 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 22 days ago.
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Expert:  KevinWhiteJA replied 22 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 22 days ago.
Continue by chat
Expert:  KevinWhiteJA replied 22 days ago.

E18 indicates unbalanced and/or overload is detected.

As it is not working at all then the issue may be with belt that has snapped or worn out.

However, if the belt is fine then the issue is with the carbon brushes in the motor that are worn out and/or the motor that is faulty and will need replacement.

You may unplug it and pull it out.

Then remove the top off the appliance, check if the belt is intact.

If the belt is fine then you will have to replace the carbon brushes.

You may press and hold the START button for around 5 seconds to reset the control.

Expert:  KevinWhiteJA replied 22 days ago.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.