Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
You may see automated adverts for phone support sent by website.
I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
E18 indicates unbalanced and/or overload is detected.
As it is not working at all then the issue may be with belt that has snapped or worn out.
However, if the belt is fine then the issue is with the carbon brushes in the motor that are worn out and/or the motor that is faulty and will need replacement.
You may unplug it and pull it out.
Then remove the top off the appliance, check if the belt is intact.
If the belt is fine then you will have to replace the carbon brushes.
You may press and hold the START button for around 5 seconds to reset the control.
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It has been a pleasure to assist you, have a wonderful day.