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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4238
Experience:  18+ years experience as Appliance Tech.
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Have a Rangemaster Britannica but the ignition sparks on all

Customer Question

have a Rangemaster Britannica but the ignition sparks on all rings and does not stop when the power is turned on at the main switch
JA: Do you know the model of your Rangemaster appliance? How old is it?
Customer: do notbknow the model but it appears old and is silver in colour
JA: How long has this been going on with your Rangemaster appliance? What have you tried so far?
Customer: unknown just purchased the house which is about 10 y0
JA: Anything else we should know to help you best?
Customer: has 6 gas rings
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good afternoon,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 21 days ago.
I can not find a model number anywhere.. do you know where it maybe situated?
Expert:  KevinWhiteJA replied 21 days ago.

User & Installation Guide (on the front cover)

front of the cooker (see below)

back of the cooker (on the back of the top left hand side)

The serial number is ***** on the frame of the main left-hand oven at the base near the plinth. For earlier specification110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

Customer: replied 21 days ago.
Thanks i will look and get back to ypu as soon as possible
Expert:  KevinWhiteJA replied 21 days ago.

OK, Thank you.

Customer: replied 21 days ago.
Numbers in manual(###) ###-####Britannia
Cc631317 Terance
Hope that is helpfull
Expert:  KevinWhiteJA replied 21 days ago.

The image helps, thank you.

This indicates the spark generator is faulty and will need replacement.

The part is available for £85+ repair charges.

As this is a gas appliance, it is recommended repair is carried out by gas safe engineer.

Expert:  KevinWhiteJA replied 21 days ago.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful evening.