Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
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Unfortunately, I cannot make a call, but another expert can do it for you if you wish. I will try to help you as best I can via chat.
I'm sorry you faced this problem!
Can you describe the mistake better to me? If you want to open the door and turn the drums by hand, can you turn it?
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
Sincerely yours, Erdal
I sent you a message but you haven't answered yet. I hope you are doing well. To help you best I would like you to write me a message so that we can find a solution. If you have any further questions, please don't hesitate to ask! My goal is to give you the best experience possible!
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They didn't answer me but still some information for you and a video tutorial. If the drum doesn't rotate any more then the motor is usually out of order, respectively the carbon brushes on the motor. Here is a video instruction how you can change and check it.
I would be very pleased if you would write me an answer or a message so that I can help you more.