Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
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I'm sorry you faced this problem!
It is possible that the control board does not react. However, it can also be the case that too little water enters the device, then the heating does not work either. Please test this once: turn on a program and let it start. After 5-10 minutes later, open the door and add 1 to 2 liters of water. Then close the door and let the program run to the end. Please check at the end whether the water has become warm.
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
Sincerely yours, Erdal
Okay if this was not successful then the control board may not control the power supply to the heater. I would advise you to check the whole cable connection between the heater and the control board. The cable has to be measured with a multimeter to see if the continuity is there. It is possible that the sockets have no more contact due to water.
If you need more information you can ask me questions. I am always available for you. I want you to be satisfied.
You only need to check the connection cables between the heater and the parking space rail. With a multimeter you have to check the continuity of the cable.
Of course not. You have to remove the cable between the heater and the control board and measure the continuity with a multimeter. There are professional people working here where you also need experience. If I explain to him now the steps what has to be done, how to check the cables and all other activities, I can write him at least 20-30 pages of information. You must know how to use a multimeter and how to check the continuity.
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Okay as said check the cable and the piece of connection is not wet when the plug is between the heater and the control board. Dry it a little bit if necessary. And when you have checked everything you can now close everything again and switch it on and try again.
OK then is not activated and the water supply is OK. Then really only the heater is left. It is possible that the heating effect is or is integrated with the circulation pump. It is possible that these things are defective. It has to be checked by a professional.
Normally the control board switches the control voltage to the heater as soon as the water level is ok. It is possible that the control board does not react or does not switch. It is very difficult and complicated to find out. Usually when a technician comes either he has a special measuring device where he can measure under voltage. Or we simply change the control board and test it again.
Yes, the water bag they showed me a photo of does not look good. That must be cleaned again. Yes the plastic box with the board then all the cables go in that is the main board.
You have to borrow the whole water bag which is very complicated and rinse it. Yes, if the water level is not enough or cannot circulate quickly, the heating is not working.
Yes, normally it should work. But I have to check all the cable connection and plugs should check between the heater and the control board. Have you already enjoyed the continuity of the cables?
Yes but the error message E15 means that there is a leak somewhere. This is how water got at the bottom. Or the inlet valve is not working properly. Normally this error message should not appear as long as it is tight. It is really possible that the control board is not working properly.
Okay then you have not installed the heater correctly or the seal is not in order. Please switch off the power and try to install the heater correctly so that it remains tight.
Please make everything nice and quiet. If you have mounted everything again then you can try again. You can write us a message again afterwards.
One cannot rule it out. It is possible that it leads to faulty short circuits or contacts. You better clean it up.
Okay if it stays cold like I said we have to keep looking. I had asked them several times if they had checked the cables and plugs with a multimeter to see if they were connected.
If the device works by itself and starts washing, there is probably enough water in the device. So it becomes difficult if you do not measure with a multimeter whether the cable connection is OK. It could also be that the cable connection broke where the heating also broke. But it can also be that the control board at the connection point of the heating control area is also not in order. As I said, it will be very complicated for both of us.
That sounds very good, of course, when the side walls get warm. Please wait until the program ends. Don't stop it, just let it finish.
It may be that the control circuit board is not permanently heated. Or it can be that the thermostat sends incorrect values to the control board. One of the two things could still be defective.
I would recommend you to test the device again. Switch to another program and try to start again. And at the end check again whether the heating has gotten more warm this time or not.
It is possible that the heating is no longer heating well in terms of wear and age.
It must normally be checked professionally and the heater must be replaced. And usually the flushing pump is integrated in the heater. It is really not easy to determine. Even if the technicians come and have such an assumption, the first thing you do is build a new heater and test it.
It may not be switched by the control board. Can you check if the power supply reaches the heater when you start it? Of course you have to be very careful because you have to measure it under power.