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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4262
Experience:  18+ years experience as Appliance Tech.
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I have an AEG oven that I have just replaced the thermostat

Customer Question

Hi I have an AEG oven that I have just replaced the thermostat on. The oven was not reaching temperature. However the problem still exists and I wonder if you could give me some advice on what it could be. Setting the oven at 200 degrees it only reaches 125. Thanks
JA: Is your AEG oven gas or electric? How old is it?
Customer: Yes AEG electric oven D2100-4-W I can’t remember how old it is, sorry.
JA: How long has this been going on with your AEG oven? What have you tried so far?
Customer: only going on for a week or so. Have so far replaced the thermostat.
JA: Anything else we should know to help you best?
Customer: only the oven just hasn’t been reaching temperature.
Submitted: 25 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 25 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 25 days ago.
Customer: replied 25 days ago.
No I do want want a call could you please advise through here
Expert:  KevinWhiteJA replied 25 days ago.

Thank you for the PNC number

Expert:  KevinWhiteJA replied 25 days ago.

Please click here and tell me which thermostat have you replaced.

Customer: replied 25 days ago.
Sorry I cannot afford that for a call.
Expert:  KevinWhiteJA replied 25 days ago.

Please read my previous message.

Customer: replied 25 days ago.
The top oven thermostat
Expert:  KevinWhiteJA replied 25 days ago.

OK and can you test the thermal cut outs with a multi-meter ?

Customer: replied 25 days ago.
sorry it is the main oven thermostat
Expert:  KevinWhiteJA replied 25 days ago.

The issue is with main oven or top oven ?

Customer: replied 25 days ago.
The main oven
Expert:  KevinWhiteJA replied 25 days ago.

OK and can you test the thermal cut outs with a multi-meter for continuity ?

Customer: replied 25 days ago.
No sorry cannot test with multi-meter
Customer: replied 25 days ago.
Are you still there?
Expert:  KevinWhiteJA replied 25 days ago.

OK, I believe the issue is with those thermostats and/or the electronic timer control that is faulty and will need replacement.

Customer: replied 25 days ago.
How easy is it to replace the electronic timer control
Expert:  KevinWhiteJA replied 25 days ago.

Also, can you tell me if the selector switch is fine ?

Expert:  KevinWhiteJA replied 25 days ago.

Control is located next to the main oven thermostat, if you have replaced the thermostat then I believe you can replace the control as well.

Customer: replied 25 days ago.
What is the selector switch?
Expert:  KevinWhiteJA replied 25 days ago.

Please check this image

Part#23 is selector switch and part#27 is the control.

Customer: replied 25 days ago.
They seem to be ok and all working
Expert:  KevinWhiteJA replied 25 days ago.

OK, if the thermostats and wire harness is all fine then I am afraid it is the control that is faulty and will need replacement.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 25 days ago.
Thanks
Expert:  KevinWhiteJA replied 25 days ago.

I am glad, I could help. You're welcome and Good Luck.