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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4238
Experience:  18+ years experience as Appliance Tech.
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WF860 stuck in test program, hotpoint, just this morning.

Customer Question

WF860 stuck in test program
JA: Who makes your appliance? How old is it?
Customer: hotpoint
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: just this morning.
JA: Anything else we should know to help you best?
Customer: tried unplugging it . Holding on/off & start/ cancel both at the same time
Submitted: 21 days ago.
Category: Appliance
Customer: replied 21 days ago.
Still no reply
Expert:  KevinWhiteJA replied 21 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please tell me what do you see on the display ?

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 21 days ago.
Test
Customer: replied 21 days ago.
Can you please send me the information please at no more cost. I'm a pensioner and not working
Expert:  KevinWhiteJA replied 21 days ago.

Of course, please leave it unplugged for 20 minutes.

Expert:  KevinWhiteJA replied 21 days ago.

Then press and hold the START button and ON/OFF button with the top left option button.

Keep them held in and plug it back.

Let go off these buttons after around 20 seconds.

Then let me know how it goes.

Customer: replied 21 days ago.
No success
Still showing test
Expert:  KevinWhiteJA replied 21 days ago.

OK, here is another way:

Press and hold the start button only until all the leds go out.

Then press and hold both START button and ON/OFF buttons until you see D OFF or D END.

Expert:  KevinWhiteJA replied 21 days ago.

It should work however, if after this it is still stuck then I am afraid control is faulty and will need replacement.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful evening.

Customer: replied 21 days ago.
The second suggestion worked.
Thank you
Expert:  KevinWhiteJA replied 21 days ago.
Glad it is sorted:) You’re welcome and Good Luck.