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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4218
Experience:  18+ years experience as Appliance Tech.
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My undesirable washing machine started making a loud noise

Customer Question

My undesirable washing machine started making a loud noise when spinning it’s now tripped electric
JA: Is your washer top or front loading? How old is it?
Customer: front loading
JA: How long has this been going on with your washer? What have you tried so far?
Customer: started last night thought heavy wash so tried again with empty wash and it’s tripped electric before spin
JA: Anything else we should know to help you best?
Customer: dont think so
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good evening,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Expert:  KevinWhiteJA replied 16 days ago.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 16 days ago.
I can’t open door as it’s full of water domestic and general have all details it’s a a innex
Expert:  KevinWhiteJA replied 16 days ago.

OK, this is justanswer, a paid service that matches experts in various skills to customers.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program however, if it trips again then I am afraid the element is faulty and will need replacement.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful evening.

Customer: replied 16 days ago.
No I don’t want to pay I pay £10 a month to domestic and general
Expert:  KevinWhiteJA replied 16 days ago.

For payments please contact JA support.

Please try above advise.