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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4217
Experience:  18+ years experience as Appliance Tech.
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My main fan oven switches itself off although the grill/top

Customer Question

My main fan oven switches itself off although the grill/top oven is still working
JA: Is your oven gas or electric? How old is it?
Customer: It is electric and 11 years old
JA: How long has this been going on with your oven? What have you tried so far?
Customer: It has happened twice before in about a month but the other times it came back on again when I tried it again after about 20 minutes.
JA: Anything else we should know to help you best?
Customer: I can't think of anything. It might have helped to have some instructions from the start but this model didn't have anything on line. I also do not know of anyone who can repair it. I am in the CB24 area.
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good evening,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Expert:  KevinWhiteJA replied 13 days ago.

Good afternoon,

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

This indicates the fan oven element is faulty and will need replacement.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.