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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4243
Experience:  18+ years experience as Appliance Tech.
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I have a De Dietrich induction hob and the two rings on the

Customer Question

Hi
JA: Hi. How can I help?
Customer: I have a De Dietrich induction hob and the two rings on the right hand side of the hob have stopped working
JA: Is your De Dietrich hob gas or electric? How old is it?
Customer: It's an electric induction and is about 6 years old
JA: How long has this been going on with your De Dietrich hob? What have you tried so far?
Customer: Sorry I said right hand side, but it's left hand side.The problem was originally intermittent, but is now permanent and it finally stopped working last night. I haven't tried anything, because i don't know what to try
JA: Anything else we should know to help you best?
Customer: No, just that back left and front left are not working
Submitted: 22 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 22 days ago.

Good evening,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 22 days ago.
We don't have paperwork for the hob, so are trying to get the drawer immediately under the hob to see if anything is printed on its base. Hopefully won't be long!
It's a type WZ5459U1/2
Ref. usine L422DDT11
ISM Group2 ClassB
Series no.00-35-14015
Hope that helps
Customer: replied 22 days ago.
Do you think it can be fixed over the phone?
Expert:  KevinWhiteJA replied 22 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 22 days ago.
Ok
Expert:  KevinWhiteJA replied 22 days ago.

This indicates the left side control board is faulty and will need replacement.

With these hobs there is the coils and boards, induction coils usually never fail.

The control board is available for around £148 + repair charges.

Expert:  KevinWhiteJA replied 22 days ago.

If you want to replace it yourself, unplug it and pull it out.

Then remove the rear off the appliance and then replace it.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful evening.

Customer: replied 22 days ago.
Ok thanks. I'll get back to you later
Expert:  KevinWhiteJA replied 22 days ago.

You're welcome and Good Luck.