Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to justanswer.com, my name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door, starts with E nr).
You may see automated adverts for phone support sent by website.
I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.
Thank you for the model number and FD number.
This was manufactured in May 1996 hence, around 24 years old.
Please try this:
You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.
After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.
Then please clean the mesh filter from inside and make sure it is not blocked.
Now, reconnect everything and plug it back; select any program.
See if it works or if it is still completely dead, if the issue is still there then I am afraid the control board is faulty and will need replacement.
Please let me know how it goes.
Yes, I understand.
Please read my previous advise.
The parts are available here on Neff website.
Alternatively, you may contact Neff to book replacement, the control board is available for £121 + repair charges (£99 from Neff).
My goal is to provide you with excellent service.
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It has been a pleasure to assist you, have a wonderful day.