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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4224
Experience:  18+ years experience as Appliance Tech.
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My NEFF dish-washing machine (622 7602) has stopped working.

Customer Question

My NEFF dish-washing machine (622 7602) has stopped working. What do I do?
JA: Do you know the model of your Neff dishwasher? How old is it?
Customer: I've been looking at the manual to see the model number, buit can;t find it anywhere. The machine was installed in1997
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: for some weeks. There's something wrong with the electrics
JA: Anything else we should know to help you best?
Customer: water wouldn't drain away completely when it stopped working
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good morning,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door, starts with E nr).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 16 days ago.
The model number is ***** S4840 X 0GB - 06; below that is written FD7605 360088
Expert:  KevinWhiteJA replied 16 days ago.

Thank you for the model number and FD number.

This was manufactured in May 1996 hence, around 24 years old.

Please try this:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

See if it works or if it is still completely dead, if the issue is still there then I am afraid the control board is faulty and will need replacement.

Please let me know how it goes.

Customer: replied 16 days ago.
can you answer my question? I don't want to be handed to someone else for £16
Customer: replied 16 days ago.
thank you for your reply
Expert:  KevinWhiteJA replied 16 days ago.

Yes, I understand.

Please read my previous advise.

Expert:  KevinWhiteJA replied 16 days ago.

The parts are available here on Neff website.

Alternatively, you may contact Neff to book replacement, the control board is available for £121 + repair charges (£99 from Neff).

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.