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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4238
Experience:  18+ years experience as Appliance Tech.
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Hope you are well, we have the 2 door top and bottom

Customer Question

Hi, hope you are well
JA: What's the brand and model of your appliance? How old is it?
Customer: we have the 2 door top and bottom American style fridge
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: it keeps beeping and also has a round circle in square sign on the screen
JA: Anything else we should know to help you best?
Customer: yes the above can someone please assist
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Expert:  KevinWhiteJA replied 19 days ago.

Good evening,

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful evening.