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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4238
Experience:  18+ years experience as Appliance Tech.
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I have a new Stoves rage stove! Clock not working- shows

Customer Question

I have a new Stoves rage stove! Clock not working- shows padlock locked and bottom main oven not working. Please help!
JA: Is your stove gas or electric?
Customer: Gas hobs. Electric oven
JA: How long has this been going on with your stove? What have you tried so far?
Customer: Just past days. It was new in June this year. Looked for trouble shooting in user guide but not there!
JA: Anything else we should know to help you best?
Customer: Other 2 ovens work ok . Just clock - flashes at 12 and no man or auto in sight - and bottom oven no light on , no heat!
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 20 days ago.
Model###-##-#### Serial no. : 90901717
Customer: replied 20 days ago.
It is under guarantee so I grudge another £16!!
Expert:  KevinWhiteJA replied 20 days ago.

Thank you for the model number.

Please leave it unplugged for around 30 minutes.

Then plug it back and reset the clock, it should work fine.

Expert:  KevinWhiteJA replied 20 days ago.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful evening.