How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tamar D Your Own Question
Tamar D
Tamar D, Master Tradesman
Category: Appliance
Satisfied Customers: 3859
Experience:  HVAC/Refrigeration & Appliance Tech
17066333
Type Your Appliance Question Here...
Tamar D is online now

My chest freezer, Siemans E-NR GTS1B10/02_ The seal is not

Customer Question

My chest freezer
JA: What's the brand and model of your freezer? How old is it?
Customer: Siemans E-NR GTS1B10/02_
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: The seal is not functioning can it be replaced
JA: Anything else we should know to help you best?
Customer: Only the seal
Submitted: 19 days ago.
Category: Appliance
Expert:  Tamar D replied 19 days ago.
Hi, my name is***** am your personal HVAC/HI Expert on JustAnswer
I'm sorry to hear you'ore having issues with your equipment today.
I know first hand how frustrating that can be, if you give me a few moments I will provide a response to you on your issue.Please bear with my responses, there can sometimes be a small delay
Expert:  Tamar D replied 19 days ago.
Hope you were doing well today, what Way has the seal failed?
Customer: replied 19 days ago.
It feels as if no air in seal
Customer: replied 19 days ago.
I have a straightforward question can the seal be replaced please
Customer: replied 19 days ago.
I do not have money to talk on the phone
Expert:  Tamar D replied 19 days ago.

No problem. One moment

Expert:  Tamar D replied 19 days ago.

I will check if the seal is available

Expert:  Tamar D replied 19 days ago.

GTS1B10/02 did not return back a valid unit, or there are no parts available.

To answer your question, yes a seal/gasket can certainly be changed on these, it's just a matter of being able to obtain the part to replace it with.
Can you verify the number you gave is correct?

Customer: replied 19 days ago.

Yes that is the number on the inside of my freezer

Expert:  Tamar D replied 19 days ago.

I could not locate the replacement seal, meaning there is likely not a replacement seal available. You will need to contact Siemens directly to find out if they have one they can ship.
https://www.siemens-home.bsh-group.com/uk/customer-service/contact