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Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20658
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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We have a hot point built in double oven BU72 which has

Customer Question

Hi we have a hot point built in double oven BU72 which has given us fantastic service for many years.Alas the top oven refuses to heat up as it should do.The colour matches our fairly new kitchen so can it be repaired and who by? Brian Batchelor
JA: Is your oven gas or electric?
Customer: Electric
JA: How long has this been going on with your oven? What have you tried so far?
Customer: A couple of weeks - so we just use the main oven only
JA: Anything else we should know to help you best?
Customer: Only that it will take ages to get just warm
Submitted: 19 days ago.
Category: Appliance
Expert:  Daniel replied 19 days ago.

Hi, I'm Daniel welcome to JustAnswer.

Sorry to hear you are having trouble with your oven. Lets see if i can help you on this.

If the top oven isnt working as it should then its more then likely one of the elements.

As the top oven uses 2 elements as it uses the outer side of the grill element and it uses an element under the base cavity.

So if not getting as hot as it should then its more then likely one of the elements thats failed.

As to getting this fixed this shouldnt be a problem as you can still get spares for this no problem.

You can either get Hotpoint direct in to fix this by calling them on 03445 224 224

Or google cooker repairs in your are and im sure you can find a local engineer near you that repairs cookers.


Customer: replied 19 days ago.
Expert:  Daniel replied 19 days ago.

Your welcome.

Customer: replied 19 days ago.
Thanks I’ll probably phone the hot point phone number and ask them to recommend someone local.
Expert:  Daniel replied 19 days ago.

Im sure they can sort you out from there.