Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
The telephone service is provided automatically by the system, you only have to accept it when you need it.
Unfortunately, I cannot make a call, but another expert can do it for you if you wish. I will try to help you as best I can via chat.
I'm sorry you faced this problem!
can we describe the error better? Now what happens when there is a program start spin and drain ??? Can you hear the drain pump working? It is possible that the drain pump is still blocked. Have you already checked whether the impeller can move freely?
Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!
Sincerely yours, Erdal
The telephone service is automatically provided by this machine. I have no influence on it. You must ignore it.Okay I understand that you have already cleaned it but do you hear the pump running when you start the machine? Does the pump rotate?
if you are not sure that the pump is working, do the following: drain the appliance first. Then open the service flap at the bottom and take out the filter. Then you can take a look into the hole where the pump is located. Then start the program drain. And take a look into the hole and check if it turns.
If the pump is not working or not talking then it is defective. But it is also possible that the control board is not activated. It is also possible that the cable connection between the pump and the control board is defective. It has to be checked once professionally and the correct component has to be replaced.
If you need more information you can ask me questions. I am always available for you. I want you to be satisfied.
Okay, if the pump is turning then the water should be pumped out. If the water still cannot be pumped out then either the drainage hose is blocked or the drainage hose is not positioned as the manufacturer prescribes.
Please If you need more information you can ask me questions. I am always available for you. I want you to be satisfied.