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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4213
Experience:  18+ years experience as Appliance Tech.
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Our Bosch dishwasher is just over 21 years old and the

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Hi. Our Bosch dishwasher is just over 21 years old and the heater works intermittently. Is it worth getting it repaired or not?
JA: Do you know the model of your Bosch dishwasher?
Customer: Sorry, I seem to have lost the instruction booklet
JA: How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: It's been going on for about two months. I have cleaned it out, put dishwasher cleaner in and run it on the hottest setting, refilled the rinse aid and salt.
JA: Anything else we should know to help you best?
Customer: I have looked at the plug but this can't be accessed
Customer: replied 14 days ago.
I need to go out in 30 minutes time so I would like to speak with the appliance technician later

Good morning,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 14 days ago.
After so many years it has rubbed off and I can just see SGS5338GB/12. Is this the one?
Customer: replied 14 days ago.
I will have to contact you later, but there is no way I can repair this myself

No problem, I understand.

Yes that is correct model number.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

OK, when you are back please read this:

Intermittent heating is caused by faulty heater and/or control.

I believe the heater is faulty and will need replacement.

The heater is available here for around £63 + repair charges (£99 if you contact Bosch).

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 13 days ago.
Thank you for help. Bearing in mind the cost of repair charges of about £162 do you think it is worth repairing a 22 year old dishwasher?

To be honest, if it is 22 years old it will be better to buy a new one.

After replacement, it may work for another 1 to 2 years before any other part goes faulty.

If anything can go wrong, it will.

You're welcome and Good Luck.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 13 days ago.
Thanks for your advice. I will order a new one.

I am glad, I could help. You're welcome and Good Luck.