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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 3190
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My Hotpoint washing machine stopped mid cycle and now the

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My Hotpoint washing machine stopped mid cycle and now the lights are flashing rapidly.
JA: What happened just before your Hotpoint washer displayed this message?
Customer: It just stopped before the drain and spin
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: this happened yesterday for the first time ive tried turning the power off, waiting and turning it on again
JA: Anything else we should know to help you best?
Customer: i tried to start the wash cycle again but it just started to fill up then turned off again. I’ve checked the pipe fir draining water out and it’s not twisted for

Good Afternoon

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.

The telephone service is provided automatically by the system, you only have to accept it when you need it.

Unfortunately, I cannot make a call, but another expert can do it for you if you wish. I will try to help you as best I can via chat.

I'm sorry you faced this problem!

It is possible that the motor is causing this error. It can also be that the drain pump is blocked or the drain hose is blocked. Have you checked the filters and drain pump downstairs?

Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!

Sincerely yours,
Erdal

Customer: replied 16 days ago.
I haven’t checked those, how do I check the filters and drain pump? Thank you

Here is a link how you can do a cleaning.

https://youtu.be/ebrwZLuLHhA

I am at your disposal for further questions.

Here is a link how you can do a cleaning.

https://youtu.be/ebrwZLuLHhA

I am at your disposal for further questions.

I cannot do the telephone service I wrote to you as well. As soon as another expert accepts your request, they will be more than happy to call you. I can still help via the chat.

Customer: replied 16 days ago.
Live chat is fine thank you
Customer: replied 16 days ago.
I don’t really want to pay for a phone call

Here is a link how you can do a cleaning.

https://youtu.be/ebrwZLuLHhA

I am at your disposal for further questions.

Here is a link how you can do a cleaning.

https://youtu.be/ebrwZLuLHhA

I am at your disposal for further questions.

Erdal Zal and other Appliance Specialists are ready to help you