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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4228
Experience:  18+ years experience as Appliance Tech.
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My daughter has a Bosch HBS573B.0B Oven Is this an electric

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My daughter has a Bosch HBS573B.0B Oven Is this an electric or fan oven ?
JA: How old is your Bosch oven?
Customer: 1 year
JA: How long has this been going on with your Bosch oven? What have you tried so far?
Customer: i want to know if this an electric or fan oven please
JA: Anything else we should know to help you best?
Customer: she is also having trouble in achieving correct temperatures when cooking as cooking tomes are very much longer than specified in the manual - any ideas why?

Good morning,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Customer: replied 15 days ago.
Customer: replied 15 days ago.
are you there?

Yes, still here.

This is a electric fan oven.

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

The part is available for £45 + repair charges (£99 if done by Bosch).

If it is under 1 year then please contact Bosch and get it repaired under warranty.

Customer: replied 15 days ago.
how long does a Bosch warranty las t for?

If you have registered your appliance within first 30 days of purchase, you may get extended warranty from 1 to 5 years.

So you have to call Bosch and check with them.

Customer: replied 15 days ago.
could you please provide part number

The part is available here for £24 only.

The part number is 00632716.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 14 days ago.
Just seen that this correspondence has cost me £35.00
Can this be correct?

Please check with JA customer support as I do not deal in payments and only provide technical information.