How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4210
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My hot point FXZ M6 won’t heat up, Hotpoint july 2019 very

This answer was rated:

My hot point FXZ M6 won’t heat up
JA: Who makes your appliance? How old is it?
Customer: Hotpoint july 2019 very little use
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: about 2 months , just pushing buttons on front
JA: Anything else we should know to help you best?
Customer: its says - - - c

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 12 days ago.
FYZM6 MM Y50 IX
Customer: replied 12 days ago.
Ok
Customer: replied 12 days ago.
Talk to me

Are you sure FYZM6MMY50IX is correct model number ?

I am unable to pull any details with this number.

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

Please leave it unplugged for around 50 minutes then plug it back and reset the clock.

It should work, please let me know how it goes.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you