How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4210
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

Found AEG wash/dry with child lock set - did not know it had

This answer was rated:

found AEG wash/dry with child lock set - did not know it had one - does not respond to reset instruction in manual - model L7WBG741R - only 3 years old
JA: How long has this been going on with your AEG appliance? What have you tried so far?
Customer: never happened before - went to run a wash this morning - tried the instruction in the manual - but it does not clear the padlock
JA: Anything else we should know to help you best?
Customer: no - it ran normally on Monday - last used to dry shirts

Good afternoon,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the SPIN and STAIN/PREWASH buttons together for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Customer: replied 11 days ago.
will go and try that now

Excellent, please let me know how it goes.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 11 days ago.
cancel phone call - that is the third combination of buttons - none of them work
Customer: replied 11 days ago.
are you still there?

What is the error message that appears on the control ?

Have you seen any flashing lights as well ?

Customer: replied 11 days ago.
no error message - no flashing lights - just the padlock

OK and have you pressed both of them together ?

Do you see a KEY sign or a DOOR lock sign ?

Customer: replied 11 days ago.
thanks - that worked at second time of trying - but not what is in the manual - please cancel phone call charge

Glad it is sorted :) You're welcome and Good Luck.

For payments etc. please check with customer support.

KevinWhiteJA and other Appliance Specialists are ready to help you