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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4262
Experience:  18+ years experience as Appliance Tech.
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I have an under the counter CDA freezer which is noisy most

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I have an under the counter CDA freezer which is noisy most of the time.
JA: What's the brand and model of your freezer? How old is it?
Customer: The brand is CDA but I'm not with the appliance at the moment so don't yet have the serial number. It is integrated.
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: I haven't tied anything yet. It's in my flat which I rent out and has been going on for quite a few months.
JA: Anything else we should know to help you best?
Customer: I don't think so. I'll have the serial number later today

Good afternoon,

Welcome to justanswer.com, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

The noise that you hear could be coming from fan hitting ice at the rear.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with justanswer.com today.

It has been a pleasure to assist you, have a wonderful day.

Customer: replied 21 days ago.
Thank you

I am glad, I could help. You're welcome and Good Luck.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you